I am unhappy about the way mweb bills its customers. I find the invoice, debits and credits very difficult to understand and the brought forwards and amount difficult to determine. I have logged a query about this... cas 2017255-qqq9g ...
I have been trying to cancel my ADSL account since start of April. At first my e-mails were "not received" although there are no invalid deliveries returned by Google. After notice has been taken of my query it has been "escalated", which in this case means forgotten. I have now ...
On 19 June 2013 I received a phone call from an Mweb female telesales consultant She tried to sell an Mweb ADSL line for home to me and not once was the word "Pingd" ever mentioned by her during this conversation! In fact I don't even know what "Pingd" is???!!! and when I asked ...
I am at my wits end with Mweb - I work for a professional company which has never had any problems with Mweb until this year. Anna, the "account Manager" and Shawn the "Sales Manager" needs training in etiquette, how to handle queries, how to answer emails and how to phone a ...
I receive so much spam from mweb. Have contacted mail abuse over 30 times. They made me open a store more account and then I e-mail the spam through to them. This takes a while as you need to open the mail, send it to the store account. once stored you need to open a new mail, attach the spam from ...
Tried to get a 1GB R29 capped account for testing. For some reason the telephone number was blocked struggled 2 days to get the number unblocked as they said they will contact me back to sort it out. Phoned back a 4th time and they still transfer me around from one place to another. So I decided to ...