I logged a claim last Wednesday for an item which was damaged by lightning. Besides the claims administrator not responding to my mails, she was not particularly helpful or proactive. I did the lion's share of her work as I looked for quotes and suppliers of the item to be replaced. Last Friday it ...
After having to deal with totally rude and unprofessional brokers of Mutual & Federal called Amalgamated Broker Consultants I eventually cancelled my policy with Mutual & Federal in the middle of last month. On the 4 April I was charged again for the same policy and when requested a refund ...
I receive an email yesterday (9th April 2013) stating that their policy schedule has been updated and that my premium has been revised. To my SHOCK I see that my premiums are now 1884.59, and it use to be 997.79. That's almost DOUBLE! When I lodge a complaint, the lady calls me (no idea what her ...
Excellent service received from the Swift Care team! What a wonderfull value added service! ...
End of February I had a debit order put through earlier than usual returned by M&F.I then took the time to call them as I realised from my statement it hadn't gone off. I made a request for a forced debit to be made in my account which wasn't made. One of the consultants agreed to the request ...
Hope that you are well. On the 14th February 2013 I completed the necessary claim forms, as I was about to leave Mutual & Federal as from the 27th March 2013. These were submitted to Elize Brough on the same date. I called the Old Mutual Contact Centre (today) as well as their IT department and ...