October 2013, a 3rd party claim was send to MF on claim 121666052, a client of mutual and federal bumped the back of a company vehicle. Problems from the start, only excuses why the delay with the claim, with every call from me, more paperwork was requested because it was lost or the person dealing ...
My husband had an accident the 28/11/2014. The claim were not solved with in a month and a half. I phoned the customer complain department and Masood assist me (in afrikaans) with my complaint. With in a hour he phone me back with an answer on all my questions. Masood mailed me every morning just ...
A MVA occurred on 7 Sept 2013 while my car was stationary in a parking lot and I was not in the vehicle. The insured admitted liability and all the relevant documentation was submitted within a week or two. Then the big uphill battle began! Five months later I was still trying to get information ...
I have numerous claims that have been forwarded to you offices but no response has been received, every time my Broker tries to phone your offices they hold on the line for unreasonable length of time now they are unable to take this query further with yourselves. Can I ask you to contact my ...
I asked for a MF quote for household and two vehicles a week ago. I received a very good quote, which I would like to accept. I have been trying for three days, calling in trying to get the insurance activated. Each time I get sent from pillar to post, or I get promised I would be contacted back in ...
Thank you Mutual and Federal for dealing professionally and efficiently with my Third Party Claim. If this is the way you treat your Third Party Claims, I will definitely get a quotation from Mutual and Federal for my Comprehensive Insurance. ...