I really did not expect such a small query take ages to resolve and to be given such poor service from DSTV. I called in on Monday 14 January 2013 @ around 11am (call took close to an hour for my query to be resolved or so I thought). I spoke to a lady by the name of Bahle to try and resolve the ...
Our xtraview decoder gave problems, the call centre person quickly helped me to sort it out!!! What a joy!!! ...
Hi After speaking to DSTV customer care 3 times, they still have not corrected a mistake on our account. On the 2nd of January we made our monthly payment at our local Spar, but with a wrong reference number (previously given to us by a DSTV consultant). On the 7th of January after realizing the ...
I deactivated my account on the 22 November 2012 because I was relocating. The agent at DSTV said he will give me a call to see if I am ready to activate. He called me and I told him I am not ready and I will call them when I am activated. I deposited R260 on the 23 of December to have funds in my ...
As per my previous report, Multichoice debited my bank account AFTER I paid an annual subscription fee and I was told NO DEBIT ORDER WILL RUN end of December 2012. 1st their excuse was that it was a pro-rata amount that was debited, so I asked why a FULL SUBSCRIPTION was then deducted if it was a ...
I called Multichoice call centre on the 18th January about a billi error and was promised the error will be rectified within 24 hours by a gentleman called Keketso and requested that somebody should contact me as soon as the error has been rectified but nobody contacted me till Tuesday the 22nd, I ...