I activated a new dstv account on the 01/03/2013 i gave out all y details to the call center agent who was assisting me to all my details and i mentioned I, d like a debit order payment taken off my account on the 25h of every month, she took all my banking details and asked who do i bank with i ...
On Thursday I sent an email and ID copy to Commercial Activation top deactivate a decoder.By Saturday it wasn't done. And they don't work on weekends. So eventually after wasting time and money on the phone on both Saturday and Sunday resorted to reactivating the card on my personal account. I've ...
My service was disconnected on the 27th of March 2013, though my payment date is the 28th of every month. Payment was made 27 March @ 15:46. When I got home I had to phone the call centre. It took me more than an hour to get my service restored. Two calls had to be made. The first call dropped ...
I'm querying a DSTV product Walka Model: VSP -H11; serial number: SPH4017428 there was no way for Multichoice to repair/replace the product. I did exchange a few words and I'm still unable to understand how can you sell a product but offer no after sales service for the product. Is it a matter of ...
I disconitnued my DSTV on 28 February 2013 and the debit order had already gone through. I was told I would be refunded that amount and to date there is no refund. I call the call centre and they tell me they have no idea when it will be refunded to me. They have made my request urgent but I guess ...
On November 29th last year, I phoned and requested my subscription to be suspended as I was going to be in Antarctica from early December (6th) until late February. As I was unsure of my return date the arrangement was I would call them on my return to arrange for re- connection. On my return I ...