What is the point of having a call centre when nobody can actually contact you on it? I held for half an hour before being cycled back to the beginning of the virtually unnavigable process to reach a human being. Very shoddy service. I've emailed you via the "contact us" tab on your ...
I spent almost R70 in airtime holding on because one of your staff members couldnt do their work properly. I asked for a down grade when I called earlier in the day and the consultant de-activated my access, so i had to call back when i got home again! Please hire more staff, and make sure they're ...
Since my last complaint abt the fact that my banking details were changed without my authorisation, i received an email on 28 march from abigail advising that the matter was being investigated and i would receive a response in 48-72 hours.by my count - 12 days is more than 48-72 hours even if you ...
I am being handed over to the lawyers for an amount of R251 by Multichoice. I have made numerous calls (about 12) and no 1 can assist me. I have been promised that managers and supervisors would call me, and to date no 1 has contacted me. I moved houses in December 2012 and my services was ...
How can Electro-Sat be your credited supplier if they do not promote your product? DSTV did not have signal, called them. I agreed to the R390 call out fee. Kallie the installer arrived, used my ladder and replaced the INB @ R375 and a "point" @ R300 Paid R1065-00 cash for this. (the ...
On the 30/03/2013 I send an e-mail requesting a downgrade of my services effective 01/04/2013 and also to be advise of payment due. On the 31/03/2013 I received an e-mail confirming that my services will downgraded and to make a payment of R374.50. Of which I did pay. My services were disconnected ...