This is the third complaint about MTN. I am still waiting for a feedback after the call centre representative informed me that someone would call me the same day or the next. I still have been unable to utilize the package I pay for on a monthly basis. I have so many reference numbers it is really ...
I did a sim swop at the MTN Hyperama Edenvale, the airtime has now dropped from R1200 to R700. I also bought a 300MB internet Bundle and only 200MB is reflecting. I called the call centre and after waiting for 8min she eventually told me the system has not been updated and that she doesn't know ...
Asked for my phone to be Insured, The sales person told me I could think about it and confirm within 7 days and my insurance would be taken care of. I did so, over the phone as well as over email to their customer care (Cosmo-Net). I have now been left without a phone. Useless service! why have a ...
Hi I signed an MTN contract at the beginning of this year but ever since I have very poor signal (GSM/GPRS) in my area. According to the MTN coverage website I should have HSDPA signal as well as LTE signal in my area but I struggle with GPRS on my smartphone. I've emailed several complaints to ...
I have paid my monthly bill at Centurion Malls mtn on 13/09/2013 only to find that this morning 16/09/2013 my phone line has been suspended due to non payment. Calling customer care 3 times and finally getting to the point of my phone line being switched back on but only with in 2-24h which seems ...
Called MTN several times to enquire about no internet on iphone. First there was a error on my profile, then it was fixed and needed activation. Now their system is offline and they cannot help me. More than a week to fix something seems wrong. In between I am transferred from one department to the ...