3 Blackberrys and 1 Samsung S3 handsets later, find myself being done in with unacceptable customer service delivery at senior levels within Mtn, namely Somayya Akhalwaya - The Chief Customer Experience Officer at MTN head office in Jhb. My initial complaint started 1 year and 6 month ago when i ...
I took out a laptop deal with 500mb. The owners son said if I want aclose data contrat or open and I said closed - sasked so if data is funish can you top up and he said yes infront of another staff memeber. Then I wait long for my contract and must keep on phoning them, they hardly ever phone ...
Since yesterday, I have been experiencing slow internet speeds. It had started with my downloads: they would fail unexpectedly, and when I tried to download again, the speed would drop from 100kb/s to 5kb/s. Then, my internet had started lagging. It took exceptionally long just to load one simple ...
After disgusting service I eventually paid VVM the attorneys handling the account they quoted me R1200 to activate the account which I did and I was given 7 days turn around time to have my number enabled. I contacted MTN and they advised me that though I was still under contract my number was ...
This is the 2nd time I am complaining about MTN. MTN has over charged me and does not want to refund the extra money. MTN claims it was incorrectly undercharging me previously, but the issue is, the contract which I signed for stated a certain amount. I signed for that, and that is all I should ...
I am stuck in the USA unable to use my phone as my calls are still blockrd despite the fact that I notified you on several occasions to unblock it! PLEASE CAN SOMEONE URGENTLY ASSIST. YOU HAVE NO NUMBER WHERE WE CAN CONTACT YOU OUTSIDE OF THE COUNTRY. ...