With Reference to REQ:2712338 I would like to say thank you for fixing the problem I had with my phone. My phone is fixed now and registered so here is no more warranty problems. I can see that customer satisfaction is important to you. Please be so kind to assist me with the problem I have with my ...
SMS from AccessLife on 14 Sep - must make a CHARGABLE call. Make THREE International calls on 19 Sep. 22 Sep cell card became UNREGISTERED. Arrive back in SA on 27 Sep. Told be MTN that: Was never registered with AccessLife, made NO phone Calls, had NO credit on prepaid account. If want to regain ...
For months, MTN has been billing me for a third party service that I have not approved. When I took this up with MTN, they essentially said that it is not their problem and I must take it up with the third party on behalf of who they are billing for. What gives the MTN the right to take my money ...
I purchased a cellphone contract from MTN, big mistake! I asked the sales rep if the contract was on top up, he replied quickly with a yes. Only to find out it is not on top up, but limited to R100 monthly, I then sent him an email to fix this, which no response was received, I then called MTN ...
I took out a contract on my name. Since the new phone needed a micro-sim, I was told that first the number needed to be transferred from prepaid to contract, when this has happened, I will receive an sms and then I am to call the call centre again and request the sim swop. I never received the sms. ...
For anyone looking for the worst attitude and lack of interest in helping clients may I recommend you visit MTN Beaufort West, I called in (after travelling 180km) on 24th September, to upgrade 3 different contracts (all mine) the service i received was pathetic and the attitude was " its a ...