I had a bill from mtn 2 months ago for over R4000 without even using my 3G, after having my 4 divides switched off by mtn for over a month, fighting on a daily basis. Taking time off work etc, I finally got a SMS apologizing for switching off my devices. NOT EVEN HAVING THE DECENCY TO PHONE AND ...
Good day Peter - Hope this e-mail finds you well. I have taken out an MTN cell phone contract using a Nokia Usher 320. on serial number: 355210054339433, my contract has been activated on the 10 May 2013. My phone has been given my problems since last year November 2013, I have been trying to get ...
I took my phone in for repairs on the 22 Nov 2013, i wsa advised that turnaround time is 10 days, 21 days went past, when I went there, no one had the phone, apparently it was not picked up from repairs. a month later, still going to check my phone was not there. 2 months down the line, I request ...
Dear MTN its me again. I have tried since August last year to get you to assist me with a faulty sim card. You have ignore my request and advice at every conner, instead telling me the some thing over and over. After complaining for 5 months that my sim is not working and I am in Belgium, you just ...
I have noticed an item on my account stated as "content charge". It was explained that it is for a third party service. I did not request this service, but MTN is collecting on their behalf, without confirmation from me that I subscribed to this service. MTN knows that a lot of these ...
I have been receiving accounts from Mtn which have fallen behind. I have sent them emails trying to arrange payment plans, I have called their help desk and held on the line for about an hour. I have started making payments in the mean time but Im still waiting to arrange with them. They want to ...