I had a bill from mtn 2 months ago for over R4000 without even using my 3G, after having my 4 divides switched off by mtn for over a month, fighting on a daily basis. Taking time off work etc, I finally got a SMS apologizing for switching off my devices. NOT EVEN HAVING THE DECENCY TO PHONE AND APOLOGIZE!
Now my husband has a bill of More than R16000! So again devices switched off.
Explain to me how a bill sent by post and one by email can have a difference of R14000? And once again they are not interested in looking into why this is the case. Complaining seems useless as they tell you it's been escalated and merely come back soon after, merely saying this is the amount of GB you used.
As I am away from home from 5am until 7 or 8pm every week day, how on earth is this possible? I for one will not be using mtn once my contract is due for renewal.
And don't bother expecting a response to Hello Peter or get closure as MTN doesn't have enough respect for there clients to bother. To top this all off I have been told by different staff at different mtn stores that this happens on a monthly basis to several clients. They are clearly aware this is a problem, so is it a money making scheme?
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