I can't describe how consistently appalling MTN's service is, and I feel deep regret at renewing my contract with them. Even banks don't waste this much of my time. I upgraded my phone through MTN Direct. All the while I thought I was dealing with MTN Direct, it was actually an MTN branch in ...
I bought 10r airtime on 2 occassions and both times the voucher numbers was difficult i tried calling the call centre and it was frustrating for me because no one could help me i'm really dissapointed in the service of your call centre staff. ...
Hi there, it is with great regret to make this complaint as MTN always has been helpful, I need to upgrade our contracts, running in the 23 month but no one from MTN SP wants to help, why should I go instore when one can do a upgrade online, please find below ref and advise: Cant Upgrade [#7158664] ...
I applied for a tablet and was told I will get feedback in 48 hours. Two weeks pass and I call the call centre for progress of order. I get told there was never an application and should return to the shop. I went back. The guy who was helping me was a trainee (dreadlocked). He can't find my order ...
Earlier this year I went into MTN canal walk to get an upgrade on my current phone which was on the Top-up contract option. I was informed by the sales person that I could only get the phone on the open option but later found out that a top up was available. Since then I have tried several times, ...
Today i got my monthly airtime. When i tried to make a phone call i find that i only have R1 left... I call 808 to ask and am told that a subscription has taken my money. I never subscribed to anything. So now im left with no money on my phone and a fear that anyone can just subscribe to things ...