I lost my phone on the 19th October 2013 and on the 21st I reported lost and blacklisted the device. I then went to MTN in Rivonia with my case number and completed claim form only to be told that the I will not receive the phone on the day. so I went to MTN Green Stone to get help as I needed a ...
I had a 3G account with MTN and had minimal usage because of connectivity issues that never seemed to stop. In Nov 2012 I cancelled the contract in terms of section 14 of the Consumer Protection Act. MTN declined this saying I needed to have the contract reach maturity, I advised that I am entitled ...
I called your call centre 6 times today. Not once had anyone in the call centre even had the decency to answer a call. That is shocking service, for a customer to call you for service and not even the courtesy to answer the phone. On one of the six calls, I stayed on the line for 8 minutes just to ...
So here I am for the forth time still throtteld on MTN uncapped. And everytime I get a reply back they say you are not throtteld and that I should call 1555 or the coverage centre. I have called them so many times they know me by name now. Even got a email from 1555 confirming that my secondary ...
I went to MTN to upgrade my phone / contract. They only had the more expensive option in stock which I decided to take. They then had to do a sim swop and informed me about the additional cost. I asked whether or not my "old phone" will still be functioning after doing the sim swop and I ...
I called on mtn swellenmark mall swellendam on tuesday 10thSeptember at 5pm to upgrade my contract i had a problem with my current phone which fell in the water .i was there tuesday wednesday afternoon and again wednesday after work i am very unhappy with the service i received wrong information ...