As far as I can establish, you must give MTN at least 30 days' notice to cancel a contract. Today, their call centre tells me that you must wait until 30 days before the contract ends to actually give them notice of a contract cancellation. In effect then, this gives you one day in which to cancel ...
We've changed banks in September and was a little too late for the debit switching, we have paid the monthly premium into MTN's account with the account details given by MTN in N1 City they simply said to make payment use the cell phone number as reference and fax through proof of payment to the ...
Bruce Mpho Lekwape captured Name incorrectly despite having copy of ID with correct details. Its been 3 weeks now since we waiting for device after it has been approved and airtime already given to number for life. This is not a fair practice as Bruce is now ignoring us we contact the switch board ...
I am currently using the MTN broadband light package which is a 3 gig uncapped line. After the 3 gig fair usage cap has been reached, the speed gets throttled, which is fine and is part of the package. But I have been experiencing the worst throttled speeds. It is so slow that some web pages don't ...
I've lost my data service on my cellphone since Sunday evening. Called Mtn 1555 on Monday morning for assistance, did lots of trouble shooting and was told a fault would be logged as they have had complaints about data services being unavailabe. My query would be resolved within 2-24hrs. Waited for ...
On Friday the 25th October 2013 I purchased a 2GB data bundle using my loyalty points. I got an sms to say the purchase was successful. An hour later it was not available and I phoned the call centre. I accepted their explanation of it can take up to 24 hours. Every call I have made since has been ...