I had a contract with Mtn which ended in August last year.my money was still debited after end of contract and I decided to go to the branch in Pretoria van der waalt street, when I got there they told me that I need to put a month notice to cancel, and I did that. They assured me that end of Nov ...
I have a serious problem with MTN. Monies have been going off my Pre-paid airtime without my consent and no help from MTN. Contacted the Call Centre, told me to dial *141*5# & then option 3 to see all the VAS subscribers listed to your acc. Then I can stop the VAS subcribers. Now I have to ...
I just want to thank Lamish for the good work. I was in no rush to get my phone back from repairs but she still kept me informed all the way of where the phone was and what was going on. I never had to ask her for any information as she gave it to me proactively. I wish all customer service was ...
I had 211 free sms which I bought using loyalty points but to my suprise I was being charged from my airtime. I have called the call centre several times but they kept on saying they have logged a query and I must follow up the following week and when I do so I am told to call again the following ...
This is getting ridiculous. I've tried in store, I've tried via email, I've tried via hellopeter and my mtn contract is still not cancelled and getting charged. My contract expired in August already CANCEL IT AND GIVE BACK THE MONEY YOUR FROM ME EVERY MONTH. SERIOUSLY NOW WHAT MUST I DO TO GET IT ...
I am using my daughter's HP a/c to complain about the pathetic service received from MTN.On 12 December 2013, I completed forms at the Resrvoir Hills MTN store to cancel my existing contract for cell number 083 441 5623 and have the a/c changed to a pre-paid facility. I was told this would be done ...