AFTER 2 MONTHS OF REQUESTS, FINALLY MTN RESPOND THAT THEY HAVE CANCELED MY CONTRACT AND CONVERTED TO PREPAID. HOWEVER THEY ARE STILL DEBITING MY ACCOUNT!!! 2 DEBITS HAVE GONE OFF! THE FIRST TIME THEY SAID THEY WILL REFUND, I HAVE NOT RECEIVED THE FIRST REFUND AND THEY DEBIT MY ACCOUNT AGAIN!!! A ...
My R149 p/m contract dongle data service just tried to debit R15k from my bank account (over 100x the previous 6 months average). This is on an account with a credit limit of R3125. I have just put through about 8 calls to the MTN call centers - 0831808, 0831233032, 0831237867. Results included ...
I called mtn calle ceter (173) for more than 4 times trying to get a sim swop as my phone was, i spoke with Mpho Legoare who was very professional as i was very irate, but she assisted we willingly, and extended my call to her supervisor lorraine Mafinde. thumbs up Mpho. ...
Hi i applied for a tablet and a phone on the 24th December. I have been called and promised many times that i will get it since the 27th December, i even went straight to the branch on the 30th and was told i will get it that evening and later changed to the following day 31st. I am still waiting ...
On Sunday the 29th December 2013 we went to MTN Canal walk lower level branch to upgrade on an existing contract. The handset we upgraded to required a micro sim. We had to purchase one at the cost of R136.00 . We were told it would be activated between 2 to 24 hours. This was not done. We went to ...
On friday the 27th of December 2013 I purchased a new Samsung S4 from the Mtn Store at the Cresta Mall. I began using it on the 28th of December 2013 whereby the phone battery began giving me problems even after it was charged overnight to 100% level this continued until the 31st of December 2013. ...