I have NEVER had such poor service/communication in the last 5 years as what we have experienced in this last week. We took out an internet package a few months ago where we recieved two laptops and 3gigs of internet. We were told in the MTN shop where we opened this contract that after 3gigs we ...
On 27/12/2013 I went to MTN Pinetown, and after a 30 minute wait was helped by Fathima. I had a new phone and needed my Sim card to be "cut" or to do a Sim swop. After showing the actual Sim card to Fathima, she told me that they would be unable to cut the card but I could buy a new Sim ...
Today is the 2nd of January 2014 and i have been a loyal customer with MTN since 2002, I have had a generally good experience with MTN but of late it has been a mission to get hold of them, today alone i have spent 2 hours 30 minutes and 15 seconds on hold and i still have not been able to get hold ...
I recently took a compaq laptop from mtn @ the phoenix plaza on the R199 package as advertised, to my dismay i have been deducted R213.69 and also not on the date i said i wanted the debit deducted i.e the 22nd of every month. What is up with you guys? Please respond a.s.a.p and correct your error. ...
I sent my phone in for repairs on the 10th of November for a problem with the speaker, and after 4 weeks I got it back, I had to send it back the same day as it had another problem and needed a software update, After a week I went into the mtn store on the Bluff at Bluff towers, and was told that ...
The e-mail below was sent to MTN Cancellations and complaints on the 20/12/2013, I still have not had any response from MTN... Disgusted! Please advise what steps to follow to have my contract with MTN cancelled. I took out the contract July 30th 2013. Unfortunately my phone needed to go in for a ...