2 Contract - 1 Account Wrong contract upgraded More than a month to have it corrected Now the billing on contract 1 is still wrong Why do we struggle with call centres ...
I was due for an upgrade on my contract I went to Mtn mobile solutions and they told me i can upgrade my contract in December 2012 7 days passed and i heard nothing from them wen i got there they told me i can only upgrade in January 2013 so I went back January and they lost all my forms filled in ...
I have a data contract with Mtn which commenced on 14 Dec 2012. As per fair usage policy, I am limited in speed after using 3gig. On 14 Jan, i noticed that I have still been throttled. I logged a call on the 15th Jan advising the call centre. They advised me that this will take between 24- 48 hrs ...
My previous contract (term) my Blackberry had to be returned for repairs 3 times, however that issues was eventually resolved. my new contract phone Samsung S3 I upgraded 3 January 2013 within my first week I found the phone to be FAULTY camera wouldn't work and phone would switch onto silent ...
My 3G contract had expired and I went into the MTN store in Killarney to "upgrade" the contract. I was informed that if I stayed on the same contract (a data contract) I would not lose any of the data that I carried over - this was about 2GB's of data. I also requested that I my account ...
Last year I requested in writing as instructed our statements are emailed to us, to date, i have not received a statement. I am unable to get through to MTN business, all the numbers i have does not work 083 1 809 / 083 123 6075 _ which the call centre gave me and when the normal call centre put me ...