I had a cell phone on Monday 14 Jan 2013. I had phone blacklisted and SIM card Suspended. I am now not able to log on to MTN Active till I have a replacement SIM. I contacted MTN via Chat Line, Email to address given and email to agent who dealt with blacklisting and SIM and explained I needed a ...
I signed a contract for: MTN 100, Use Your Own @ R59. Until June 2012, on my bill I used to get charged R87.72 (excl) for "MTN 100 Subscription Fee" and then get a R35.97 (excl) "Monthly Service Fee Discount". This is then R59 (incl) From July 2012, the service fee discount just ...
I have full 3G signal on my MTN router but the connection speed is so slow that the webpage times-out before loading. This is the worst from 18:00 till 22:00. I have spoken to 2 technicians and we tried different settings but it made no difference. ...
I took over a data contract from my company for R199 a month, first bill in my name R299. I was promised that the subscription would remain the same. However when I demanded for the manager to see me regarding this, (after going to alberton city mtn) he said he can't help me and stared at me with a ...
On the 28th December I lost a cellphone, a galaxy tab p6200 and had it blacklisted the following day. The handset was found and I contacted mtn to unblacklist it, submitted an affidavit, certified copy of ID and the contract at mtn polokwane on the 7th Jan 2013a, and on the 15th and on the 17th and ...
I have a data contract with Mtn Direct since May 2012. I never received any statements/ invoices and contacted Mtn Head Office to enquire about that. I phoned on the 10th of January and was promised that all my statements up to the current date will be send within 24 hours. After 4 days, on the ...