On 16/11/2012 I have applied to migrate my 2GB internet contract to a Uncapped Lite contract. The lady at MTN (Shayda) said all is fine and I can use the Uncapped data from 26/11/2012. On 28/12/2012 I received a SMS that said I exceeded my credit limit! I phoned the helpdesk, but they said they ...
I REQUESTED THAT OF 5 OF OUR LINES BE CHANGED AT END OF THE CONTRACT PERIOD. I CLEARLY INDICATED IN MY LETTER THAT TWO OF THE NUMBERS AND I LISTED THEM WOULD NOT BE CANCELLED. CLEARLY THE LETTER WAS NOT READ AND THE TWO NUMBERS WERE INCORRECTLY CANCELLED. MY BUSINESS IS RUN BY MEANS OF MOBILE ...
So I terminated my contracts with MTN on 20 December - took a whole of 5 days to get it done due to MTN incompetence... Last statement received on 27 December shows that I have a credit balance. Was also told when I terminated that everything is paid and no other payment required. No debit order on ...
My son upgrade his contract last year and wanted a blackberry curve 9360. The phone was working fine until the phone went for a swim. We claimed through our insurance and bought a new phone by MTN, since we got the second phone this model have been in repairs for 6 times and every time the phone ...
Between 20 and 24 December 2012, I was on MTN international roaming. On 24 January, I received a monthly invoice of about R7450. R5335.91 was for roamed data calls. I contacted MTN to query the bill. Ishie Mahomed (MTN Data Specialist) emailed me a detailed reconciliation showing 7436 website ...
I went to the mtn store in East Rand Mall to upgrade my contract phone, all was going well and the mtn personal were friendly and helpful as always. Upon nearing the end of the renewal process, the attendant required my attention whilst signing the card transaction slip, and when i turned back my ...