Again this month my data is being throttled after my monthly renewal date. This after i was promised it would be sorted out last month. When you ask to speak to a supervisor they don't phone back and when you ask for a manager, they're in a meeting. I managed to speak to a retentions supervisor who ...
I have a contract with MTN for my cell phone. Dealing with MTN was always troublesome, when calling them one gets the voice response with long selection menus, and when finally an option to speak to consultant comes up the call is cut off. This time however I have a real problem. The building where ...
I have been using an MTN sh@relink light package, I was not billed on time and the cap was not replenished on the specified date, When I foned to remedy the issue I was transfered to 1555, to 808 and so on, I was sent in circles, I eventualy got hold of a Supervisor by the name of Ragina, She ...
With regrard to REQ:1734926 . Mtn richards bay finally got back to me, and now want to say that they told me the phone I was taking was on a promotion which is a LIE!! There was no mention of a promotion at all! And now they saying they can't migrate me back to my top up package because of that.. ...
In recent days, some family members and myself on MTN Pay As You Go & Top Up Contract as well as on normal Contract have noticed that your network billing IS CRIMINAL! Monies are deducted for NO reason, even if applications are closed and/or deleted, MTN STILL deducts airtime for data fees! ...
I logged a call on 8 February re: my data bundle being taken a away. I was informed that someone will call me to let me know why and when it will be restored. No response as expected, and I logged a 2nd call on Wednesday 13th February and was told some would definitely contact me by Friday. On both ...