I am in the process of renewing my contract. I have been a loyal customer for over ten years now. After having endless issues with me not receiving the current deals pamphlet which I requested on no less than four occasions, I finally received it from a retentions agent. Selecting the deal I ...
The reason for my email is as a customer at Mtn, I'm really not pleased with the treatment that I have received on the following date 09 March 2013 from the service provider that is located at Protea Gardens mall. It's been 4 weeks since I handed my phone in for repairs at the Service provider, I ...
I have a cellphone contract with MTN for a Bold 9900, the phone was exchanged 3 months after obtaining it due to manufacturer problems, this means then that the handset i have now is about 12 months old on contract. then i started having serious problems with the handset, the led light would turn ...
The hidden terms and conditions that MTN chooses to include is their contract is absolutely atrocious! I am serving my 26th month of a 24 month contract, and I am due to leave the country in a months' time. I went to an MTN store to downgrade from a top up 200 to a top up 100, but was told I had to ...
I have been an MTN contract holder for some 15 years with 3 lines on my contract. Recently my husband went to Namibia and used some 400MB of data on one of these lines whilst on roaming. The first indication of the amount that MTN charge for this service was when my account was suspended. Then a ...
I submitted a cancellation request for my last remaining MTN cell phone on the 11th, and was given Reference Number 97875352. On checking the status of the query yesterday, the call is still open, but I have received no response from MTN. After holding on for the call centre for /-10 minutes, I ...