The absolute worst customer service I ever experienced, started with me having to interrupt Donna and a male coworker to ask if they could help me. The male coworker gave me a look of disapproval before lifting himself out of the chair for my wife to sit down. Halfway through the upgrade process ...
I had taken a second contract about two weeks ago from the Gateway store in Durban. To date, I have not received my device. The staff have never called to inform me of any delays and to get them to answer the store phone is a nightmare. I was promised my device today and have been trying all ...
Due to the lack of connectivity, and not being able to get the download speed (3G) promised, I sent them a notice of cancellation. After a month they responded to my repeated telephone calls and demands to accept the cancellation. I made an arrangement with the Retentions department, Eunice, that I ...
I have been trying for almost 2 months to get hold of Claire Walker from the MTN legal department. I was given 011-912 3000 (they transfer and it rings to whomever forever). 011-912 4637 (rings indefinately). Please someone assists. Thanks, Ayanda (0834049403) ...
I am totally flabbergasted that MTN has been restricting the downloads of content, eg music, videos, etc without any notice to the users. Furthermore, I pay for a service and can not accept that MTN does not allow Blackberry users to download content like music. I am appalled that this is happening ...
I AM BEING CHARGED FOR THE USAGE OF BIS OVER AND ABOVE THE AGREED CONTRACT RATE O R60 PER MONTH. THE NEW RATES DO NOT APPLY TO MY CONTRACT!!! ...