After multiple attempts to do a sim swap in which even the call centre manager did not make any effort what so ever to assist. Nonkululeko Nkosi was polite, earger, willing, patient and understading, she gave me the best service. Well done sister keep it up and it would be nice to have more than 1 ...
With anticipation, I pre-ordered the Galaxy S4 on MTN's website, to which I received the following confirmation sms's on 12 April: "Y'ello!! Thank You for registering for the Samsung GALAXY S4. Our agents will contact you soon with an update on your registration." & "Y'ello!! ...
I am highly disappointed in MTN and BlackBerry. I have received two O.B.V (Out of Box value) phones in less than a year, when i send it back with my problems specified it comes back with the very same problem and more. It's been two weeks since my phone has been sent in and it 's not back, they ...
On more than one occasion I have been faced with impolite and uncooperative staff at the MTN shop in Summerstrand village. When I received an upgrade I ordered accessories and covers for my smart phone and went in once a week to collect them only to be told, in an unapologetic manner that they ...
Why are customers not protected by MTN as their service provider from unethical practices by these subscription service companies? I never subscribe to any services via my phone browser but once in a while i get confirmation of a subscription i never subscribed to? this simply means customers are ...
My husband and I went to MTN Direct Kimberley with the request to port our numbers, mine from Vodacom and his from Nashua Mobile to MTN Direct. We waited for our contracts to expire before going to MTN Direct so that we could keep our numbers. Henriette at the Kimberley branch was on maternity ...