It is rather frustrating when you receive a SMS from MTN advising that your cellphone is now repaired. you get to the store to find out it is nowhere to be found at the store. you then receive another SMS advising your phone is ready for collection you go out of your way to get to Blue Route Mall ...
I have two cell phones with mtn. I am a loyal customer that pays every month on time. I just spoke to one of the call centre agents for 30mins. In December I paid the amount reflected on my invoice as per usual. She informed me that I only paid one cell phone. I accept that although I did pay the ...
I entered into a data contract 2 years ago. The contracts were supposed to come to an end, end of September 2013. I gave notice during the month of August 2013 informing MTN that I will not upgrade on the 2 accounts. My notice was send through to the MTN head office whom processed my request with ...
Upgraded my phone on 02/06/2013. My previous phone from 2011 got & I never added insurance, This time i insisted on having insurance, the consultant even wrote on the top of my contract: "Add Insurance". I don't look at my MTN account, i pay a set amount each month, of which i am ...
In March 2013 we purchased unlimited internet from the MTN store in Kloof, KZN. It is R299 per month, however, it is extremely slow and often does not work at all. We contacted the Kloof MTN branch, to inform them about the problem. They adviced on getting a booster to improve the speed of the ...
I have been a loyal costumer for MTN for years but today I was very disappointed. I went to an MTN shop at Secunda mall for an ugrade. I broused thtrough their booklet and I was intresested in a deal of 5GB 5GB night express at R129 x 24 months (own device). The Sales Consulted called MTN and she ...