I recently did an upgrade with mtn but the activation of the new sim card process .with a passport you are not able to activate the sim online and that, and I had to phone mtn activation department and no one responds and the customer service they keep transferring my phone calls, maybe the best ...
Can someone please advise me if there is real people working at the MTN call centre. I phoned the call centre four times today and all four times I was on hold for longer then 20 minutes. Obviously I had to put the phone down, because my telephone bill would be sky-high! ...
I have had a cellphone contract with MTN since November 2011, but I have been with the network for much longer. A few weeks ago I got a call from their branch in Mafikeng to say that somebody had tried to get a new handset using a ID book with my ID number. I was assured that the upgrade had not ...
I have called MTN every week since December to have my contract cancelled, I was told call on the day my contract ends, & it would be changed to Prepaid, if I call a day later, then my contract would run for another month, & low & behold I call today, I was then told that I need to ...
I tried to get an additional line and phone on my existing corporate contract... the phone was for my son (a 12 year old) as he was going on a trip to Cape Town. I went well in advance to MTN Morningside (2 weeks). I was told on the Sunday that I was there that I would have all matters sorted out ...
Apparently MTN requires a month's notice to cancel your contract. So I've been phoning like mad and each and every time they transfer me to their "cancellations department", my call gets cut off or the line just goes engaged. So its way past the month's notice that you required so what do ...