I had a 2-year contract which expired on 13-04-2013 and I was ANGRY and FRUSTRATED to see that even after making sure I was informed by MTN staff of the cancellation procedure, having executed the said procedure and then confirmed that it will expire, I am still being charged for the contract after ...
After over 2 months of calling 808 for assistance and dealing with almost every supervisor in the call centre and inevitably their manager Marcelo, I am fed up. I have lost faith and belief in MTN as a customer centric organisation, they clearly do not give a about their clients and this is evident ...
Exhausted and Disgusted - 5 months of S$%T service I am disgusted and exhausted from the treatment I have received from MTN. Against my better judgement I renewed my MTN contract in January 2013 at Northgate branch after previous drama of MTN taking 5 days to port me from Vodacom in 2011. I ...
It is not in my nature to complain however i'm left with no choice this time around and needed to raise my dissatisfaction to someone who cares in this company. I'm a loyal MTN contract customer for the past five years. my contract was due for upgrade and i wrote to MTN that i do not intend to ...
HI WENZILE/NOMONDE... REF:2322596 I AM SURE YOU ARE WELL... PLEASE FORWARD TO YOUR CEOS OFFICE AND NO ONE SEEMS TO UNDERSTAND SIMPLE ENGLISH..NO FEEDBACK FROM YOUR STORE AS PROMISED SINCE SATURDAY. YOUR RESPONSE TO MY QUERY... THIS IS MY 4THPOSTING ON HELLO PETER OF MTN AND SO FAR YOUR RESPONSES ON ...
MTN South Africa has suspended my service, this after I cancelled my contract before it even came into effect. I talked to numerous call centre agents who could not assist with anything except to say the matter has been sent to another department within MTN. Their communication about what was ...