I bought a new phone on Wednesday 26 June and all I wanted was for MTN to make the change from Pay-as-go to Contract and keep my number. I was told a sim Swap takes between 2-48 hours to activate, it is now Tuesday 02 July, a week has passed and my sim Swap has not gone through! I am sitting with a ...
I got a sms saying that my BIS will expire after 48 hours so I should have R60 airtime so that it will be renewed automatically. Yesterday I bought R50 and R10 airtime and I got 50% free airtime which expire on 06/07/2013 for R50 airtime and 07/07/2013 for R10 airtime. I had a balance of ...
My husbands Samsung cellphone was up for a contract renewal. Yesterday, 01/07/2013 we went to renew his contract was issued ticket number 1511. We waited 45 minutes before I asked the floor manager how much longer we would still be waiting and she could not give me a time. Today my husband went ...
Its been over month since i was told by mtn that they would be investigating my account as they were debiting money for a phone i never took out or recieved. I am simply appalled by their service!!! While they are investigating they are still taking money from my account!!! I was told i would get a ...
I intended to take out a cellphone contract with mtn but subsequently changed my mind. I had not completed all required documentation and left the store to make a decision and get my documents for the RICA if i intended to complete the contract. I was contacted during the same week by the store. I ...
The contract I am using is in my mother's name. I tried to do a transfer at the Summerstrand branch in Feb 2011 and it was not done. I again tried to do a transfer at the Cape Road branch Feb/March 2013 and that was not done either. Since nobody seems reluctant to do the transfers my mother has ...