Mtn promise great customer service and all i have got is the worst ever, i have been calling since yesterday to sort out my account ans i have lodge a compliant and no one gets back to you. Then finally after holding for 10 minutes someone answers, keep in mind i have been calling since yesterday. ...
I was told by MTN that they would be in contact with me in regards to my no service complaint. the issue was escalated it is now 3 days later and no one has been in contact with me. What purpose is giving a 2 year warranty with a handset with service like this. I expect this to now be sorted out ...
The reception and data coverage I get from MTN is pathetic. At home, I have no signal at all (even though this is in Sandton where signal should be excellent), when I do get a little bit of signal, edge and 3G is non-existent. When friends come over to visit, they have full signal and can make ...
I have evidence of the email that I sent to MTN on 23 June 2013, in order to cancel my cellphone contract. I also have their automated acknowledgement of receiving the email. So I contact them again some time later to follow up on the cancellation, and the agent only cancels the contract on 17 July ...
I have insurance with MTN and my 3 week old Z10 is damaged and I can't get through to the 0831236084 number. You hold for over 15 minutes of repeated adverts by the machine which is very irritating to listen to. Anyway finally I got through to the consultant through the 808 number and lodged a ...
My father passed away in April. He had a 2GB monthly data contract. I found the form to transfer an account on the MTN website, filled in all the information and faxed and e-mailed it to MTN Service Provider. My mother was quite happy for the contract to be transferred to her and for MTN SP to ...