I submitted a complaint to MTN's complaints department on 12/09/2013, using the following email address: [Email Removed] I immediately received a response (with reference number:7047412) from the Office of the Group Executive. It has been two weeks since then... and I have not received a response. ...
I purchased a notebook in April 2013 and started experiencing problems with it last week. I took it back to the branch I bought it at and was told that Mtn cannot assist with repairs of laptops, I have to call HP and they will collect it from me. First of all the number supplied in the box does not ...
I have been complaining about poor service in the Dullstroom area for 2 months now, with several calls to the MTN Coverage line. Each time I call they tell me I will be contacted with 48 hours, and this has never happened. In my last call I asked the operator to play my call to the supervisor as I ...
I needed a sim swap done on a pre-paid card. As the old sim card was lost and was RICA'd. I phone MTN 173 spoke to numerous agents around 2pm on the 22 September 2013. None was helpful or just arrogant, especially the person I spoke to Tshepo call was placed around 16:14 on 22 September, this guy ...
I have attempted to resolve this issue with MTN directly with no success, I have a response by email with a reference number 7017505 dated 5/9/13 but have not heard back from them. I was sold a new contract at the Northgate branch by Cedric. It was for a Samsung S3 mini I was told that this new ...
I CALLED MTN DIRECT ON THUR 22AUG TO ORDER AN IPHONE5.THE SALES CONSULTANT, EMILE WAS VERY FRIENDLY HELPFUL. MY PHONE WAS DELIVERED TO MY WORK ON THUR 29 AUG. BUT I REALIZED THE PHONE'S SPEAKER ISN'T WORKING. SO I CALLED CUSTOMER SERVICES, I WAS TOLD TO TAKE IT TO MY NEAREST MTN STORE (MTN ALBERTON ...