I'm a long time costumer with 2 vehicles with matrix units in that does not work since I reported the faulty units I haven't heard anything from mixtelematics. They have 3 contact numbers that they can contact me, now they want me to pay each month for units that is broken. This is the 3rd unit ...
I had a contract with Matrix for a vehicle tracker. The contract started in June 2009 and was to end May 2012. Within the first year of the tracker in early 2010, I realised that the tracker was not working as the wires were lying loose. Even the emergency button which is supposed to be hidden ...
Please don't use Matrix tracking systems. You sign a 3year contract with them for paying off your system. What they do not inform you about, if the 3 years are up. You have to phone them to change back to normal subscription fee otherwise they keep on charging you the price that includes your ...
I have a big problem with mix telematics, I bought my car in July from a dealership, the dealership said it will arrange with mix telematics to fit a tracking device on my car and I agreed to that. When I went to fetch my car on the 13th July I received a sms that an agent will contact me regarding ...
I called Matrix 5 times in two days about a technical problem and not one technician phoned me back. I finally got hold of Prashanth Kewalpershad and he was extremely calm, professional and helpful. He resolved the problem in a few minutes. If it wasn't for Prashanth, I would have cancelled my ...
I have upgraded to another vehicle and after I requested Mix Telematics to transfer the contract onto the new vehicle. Afterwards I started being double debited and I requested an explanation and I was informed that I have signed for a new contract and will have to pay both tracker units until ...