Last week i called your offices to cancel my retirement fund policy i was advised to fax or email documentation in order to be assisted. The following day i called to enqire if the documents were received then only was i advised that the ID copy was not clear if i didn't contact your offices for a ...
Trying to surrender a paid-up endowment policy. When I initially emailed the documentation to them I got no feedback. Follow-up email to consultant (Lindelwa) was returned as undeliverable. Was eventually told to email everything to their 'info' email address, this was done on 18/11/20136. Again no ...
I just received a call from attorneys on behalf of Metropolitan Life, i was suprised to be informed that my account was handed over for collection because apperently i am R15000 behind with the payment for my lapsed policies that i once upon a time wrote when i was still working for the company. i ...
I have two investments & a life insurance policy with Metropolitan Life for the past few years. Last month they were due to double debit my account which they did. I just logged on to my banking now only to realise they have done the same thing this month as well!!! Now my other debits have ...
My salary date changed from September 2013 and I contacted Metropolitan in October to ensure they change my debit order date. I was unfortunately stupid enough not to take the call centre operator's name down that I spoke to.. I do however remember very clearly double checking with her if it has ...
For a few years now I'm paying a monthly fee of over R97 a month to momentum and I don't know what for. I have tried phoning but get no where. For the past few weeks my financial adviser has been requesting my file to see what I'm paying for as I don't remember taking out any policy or insurance ...