I have been trying all morning to get through to pre-authorisation, but i have not been successful. My son needs to go for a procedure urgently and he has been scheduled to go to hospital on Wednesday. The rules of the medical aid indicate that I need preauthorisation for this procedure. But what ...
I found out i was pregnant a month before i joined the medical aid but new that it's a pre existing condition so i did not mention it seeing as i paid all consultations etc. privately. On Saturday i was immediately admited to hospital due to severe bladder infection and nothing to do with my ...
My son had his adenoids and tonsils removed, which I got authorisation from Medihelp for. On the authorisation form that I phoned through to the medical aid there was a code 1052 - the lady that gave me the auth code said that there might be a co-payment if a special instrument is used with the ...
We have only received good, efficient and prompt responses from Katrien. Medihelp should be proud her, she is extremely helpful and friendly!! We are looking forward to our journey with your company! xxx ...
I phoned last Tuesday- Hung on for 40 mins. No response so sent an email. No response to second email. I need to get a procedure authorised. Today 28th OCt, no response via email. Tried to phone again. Got through to call centre at 4.27 on my clock and waited until 5.15 and then hung up in ...
My son was born on 06 March 2013. I added him as a new beneficiary, and received the SMS confirming that he had been added and that my new cards would be delivered shortly. I received nothing. I assumed that they had been delivered to my workplace, and made no complaint. I arrived back at work on ...