I need to go urgently for x-rays on my hip as I had dislocated it. Being in a position where I work from 08:00-17:00 and with clients I was un able to see a GP during office hours. When I called Medihelp to ask for assistance, I was put on hold for a minimum of 15minutes and still un answered. When ...
To whom it may concern 16/09/2013 Ref: 7165331 I Saskia Struwig have never in my life had such terrible service from a medical aid. When we applied for this medihelp fund we noted on the form that my son Nathan De wet Struwig has spina bifida, you at medihelp approved this application. Now every ...
I would like to bring the following to your attention. On 05/06/2013 I applied online for a medical aid with Medihelp. I never received any quotation or documents for signature. I never received my membership card or any form of documentation confirming your subscription. Around mid-June a very ...
14/08/2013: I called Medihelp to find out what the procedure is if one of my dependents were to visit an out-of-network GP - I spoke to Charles who said no auth is necessary and I should just submit the account afterwards. 28/08/2013: After my husband visited the out-of-nework GP I phoned Medihelp ...
On Friday 30 Aug I had a terrible pain in my lower right abdomen. It was so bad that my work rushed me to the emergency room as my GP is fully booked and would only be able to see me at 15:30 that afternoon. The emergency room wanted to send me for CT scan to determine if appendix is about to go. ...
I received a phone call on the 6th saying that my claims that was missed are receiving preference, but when I phoned just now they said it will still take another 10 days. It is not my fault that their system wasn't working and they did not receive my claims. I have waited months and don't see why ...