At the beginning of November 2012 I contacted Liberty Life about money due to me from my provident fund. I made numerous calls to different people in their Call Centre and could not deal with anyone other than incompetent Call Centre agents. Promises were made and never kept. Initially they said ...
I have fallen behind on my policy payments. I have had my life policy with Liberty since 2007 and paid my contributions religiously. My husband has been without work for more than a couple of months. I phoned to make arrangements as it eventually caught up with me and the only feedback was: ...
This is a very general complaint... but it today's world something that should absolutely be dealt with! I recently contacted Liberty Life via email asking for some help and guidance changing one of my policies, and immediately received an auto responding email stating that they would get back to ...
Both my parents passed away in 2008 and individually had retirement funds. When i claimed, i submitted for both policies. My fathers policy was paid out after having to complain on this site. As for my mothers policy, i have not heard anything. Now i hate having to waste my time and resources to ...
Contacted them last year to find out if there was a possibility for my money to be paid out and got told it would not be a problem now that i have decided that i want it to be paid out i get told it can only be paid out when i am 55 well i have a big problem with that in no way was i ever told that ...
Took out a Liberty Retrenchment Policy END jULY 2012 ONLY because when speaking to a JHB consultant - HE CONFIRMED VERBALLY NOT ONCE, BUT EVERY TIME I SPOKE TO HIM - AND ON RECORD!! that Liberty did NOT HAVE A WAITING PERIOD I had quite a few insurers lined up BUT THEY ALL HAD BETWEEN 3 - 6 MONTHS ...