I ordered two Kulula credit cards. I received one! I faxed my FICA forms 4 times and still I got a message saying my card would be blocked. I have called the call centre 11 times to find out why my card is still not working, and I have tried everything they have suggested. Why is it still not ...
I made a booking for the long weekend online for our long weekend planned in April, which resulted in my account being debited with R7022 but they failed to confirm my booking without even giving me a reference number for the problem - they are quick to take your money but VERY difficult to get it ...
I arrived at the Kulula check in counter 118 at 9:55 on 27/01/2014 for a 10:35 flight. Check in closes 30 minutes prior to departure - therefore the check in counter was OPEN and should've been able to receive passengers and luggage for this flight. I was greeted with "You do realise you ...
I made a booking for my directors wife and son, and had to make an additional booking for my director as he is flying back on a different date to them. when making the booking I chose to pay extra to book seats, when booking, I chose a row where there were 3 available seats. to my disappointment, ...
We booked and paid for a ticket for my husband to join in me in Cape Town a while ago. Work sent him overseas so he could not join anymore so I wanted to change the name on the ticket (and willing to pay for the change) to my sister so that she could join me. Kulula blatantly refused and said ...
I booked a holiday package with Kulula on their website and was only offered a standard room. The value add on stated a free room upgrade so I accepted the package and paid. When I asked about the free room upgrade I was told I needed to be a member of the Hotel. I filled in membership forms and ...