My husband, daughter and I flew from Lanseria to Durban with Kulula. When checking our bag in our one bag was 7kg over weight, but we packed 2 bags between the 3 of us, so we were well within our 20kg per person. But apparently the system doesn't work like that, it calculates per bag. Please tell ...
I would like to thank Kululu and their team from the lady from BA to Mrs Schumacher for the prompt and efficient resolution of my complaint. I am a totally satified customer please convey my appreciation to the team responsible. Thank you! ...
My complaints are as follows: * Aside from the flight being delayed without notification, I am disappointed at the comments that were made by the in flight stewardess regarding Indians. * The first was made during the pre-flight instructions that we would be flying to* Durban and all*. This was a ...
I entered in the incorrect date for a flight. I had March instead of February for the same date. Kulula were not interested in helping me change without the full penalties and rate increases being levied. Safe to say they just lost a custome ...
I missed a booked flight to Cape Town due to being in Germany at short notice for work. I flew from Germany to Cape Town for my planned break-away weekend. I called Kulula on Saturday to confirm my return flight on Sunday I was told that it shows an error on the system due to me missing the first ...
I have been using Kulula for years and especially every year to go to the Argus. In the beginning years I also could bring my bike on the day of departure as I do not live close to JHB. Since that changed it was more inconvenient as I had to travel to JHB a week before just to deliver the bike. I ...