Good Day In feb this year i took out a medical aid for my husband, child and myself with Keyhealth, i was given very good service from the consultant regarding the scheme that i would be taking out from 1st march 2013. I sent the consultant an email to find out if there was a waiting period, to ...
My mother had an operation on 10/11/2011. Authorisation was given by Keyhealth before the op. My mother was in ICU for 5 days after the op before passing away on 15/11/2011. Keyhealth paid the account for Bloemfontein Medi-Clinic in December 2011 (around R150k) and then reversed the payment. The ...
The main member was contacted on the 19th January 2013 and told that the dependents on his name (my children) are to be removed from his Medical Scheme. I then contacted them on the main members behalf and requested that they send me a letter stating why the dependents were removed. As I know that ...
A submitted a new application and the feedback and keeping me up to date was just excellent!!! This is why I will always recommend Keyhealth Medical! Also another incedent happend in June, where the dates where mixed up when we first applied my daughter was submitted to hospital and we changed from ...
We joined Keyhealth Medical Scheme more than two months ago, beginning January my daughter was URGENTLY submitted into hospital. The docter called the hospital and got an authorization number (while i was sitting there)... now all of a sudden key health do not want to pay, first they told us the ...
Hilda - the fax that was sent - INCLUDED a letter with ALL relevant information (included again) AND a ref 130 608545 (we took the time and effort to make a call regarding the claim) so that it could be processed efficiently. NOW after 3 months AND 2 queries later (ref 130662557 and 130675851) ...