I have been platinum member for Hotel Express for the past 2years. I renewed this year on the 5 October 2013 for another platinum subscription and up until now I have not received my card and have been paying full payments at hotels I have been staying at as a result. On the 31 October I was called ...
February 2012 i got a call from a "Hotel Express International" representative promising me a 50% discount on my hotel visits for a once off fee of R1300, dumb of me to believe such a thing that i agreed to the debit, a couple of weeks later i called my them for a booking only to be told ...
On 9 October my credit card was debited with an amount of R2590, which was not authorised by me. I had never dealt with this branch before and I'm not certain how they got my credit card information to start with. I referred the matter to their customer support at their Head Office and subsequently ...
I was called by Gloria Morudu in connection with the platinum hotel express card, which I was interested purchasing. She explained to me that it costs R 3, 450.00 but I could pay pay for it in 12 installments of R287.50/month which I accepted. I then gave her the banking details for my cheque ...
I took the membership in April, now I have been trying to book an accommodation with no success because there is no feedback, I must always call to follow up and the consultant doesn't even remember about my booking. All I need is my full refund so that I can be able to book for myself, I didn't ...
As a member of Hotel Express I requested Kwena Phukubye (Sales Consultant) to book accommodation in KZN (Durban) and on the 25th June 2013 Kwena Phukubye reverted back to me with a quotation that did not provide me with the discount as stipulated in my contract. The Query was escalated to Sharon ...