Returned a dress with a defect in February and Thobile Mkhize was to check with Head Office for stock. Since that time there has been no follow up, no communication from her. I have been to the Store more than 10 times and each time in promised a follow up from Head Office. To make matters worse ...
Last weekend, I purchased 3 new lounge shirts, and I felt like a king! The atmosphere is delectable and indulgent, the clothing items are of great quality, the staff are warm and friendly, and they even recognized me on my return to the shop this weekend. What a nice touch of great human skills and ...
This is a complaint for urban clothing, seemingly they do not respond to these kinds of complaints, I am hoping Hilton Weiner will assist me. I bought two shirts a while back which I have worn twice each, the problem is, when I tried ironing these shirts, the creases do not come out regardless of ...
Last Thursday I bought a belt from Urban in Brooklyn Mall for my boyfriend, I was unsure of the belt and the staff advised me that I would be able to return if my boyfriend didn't like the belt! I returned today to the same store- to exchange this belt and only to be told that they are a " no ...
I bought a dress from Hilton Weiner Sandton which I had to unfortunately return due to the fact the sequence on the dress was coming out. Ntombi one of the Managers there gave me a credit note which was going to be valid for 3 weeks only. I went to Hilton on Saturday and was disgusted at the ...
I purchased a few clothing items (about R5400) at their store on the 12th Feb at 20:50. Among the items were 2 shirts with a very long sleeve design. The sales person promised to get the sleeves shortened by a professional tailor that normally do alterations on their clothes at a certain charge. We ...