My partner and I purchased R7000 worth of clothing for our wedding from this store. Sales person promised we can bring it back if it didnt fit. We braught 1 item (not all) back and want a cash refund and they said they dont do refunds or credits!!! The manager, Litha, said he would contact the ...
I bought a dress from the Store last week. I did not try it on and said to the sales assistant, if I don't want the dress I will bring it back. I do not want the dress so I took it back in 09.12.13. Samuel the assistant says that refunds are not given! The assistant did not inform me of this policy ...
Extremely pathetic service dished out. Was promised a suit at 12.30pm and then that became 16.45.Went in at 16.30.Salesperson gone home. Manager has no idea what I am there to collect. Colleague was meant to have it ready (steamed etc) and the suit was still at the tailor. Left as I was upset.. ...
I am a bona fide client at the Hilton Weiner Sandton and Menlyn branches. i must say the staff in those 2 branches are the best i have ever encountered. when you walk into the store, you are met with smiles which make you feel at home. the staff know what they are doing and are very good in terms ...
I tried to return a jacket within a few days after finding some holes in it. I've always been impressed by HW's great service when you try and buy something and have been shopping there fairly regularly for YEARS. Les, the store manager is a different kettle of fish. Treats you like you're not ...
I went yesterday and bought my husband a jacket that a size 40 was too small and when he went today to request exchange he was rudely told that he should come back after 10days to look for something else as they can't give us our money back which is ridiculous and I am annoyed as I feel if I can ...