On 15/07/2013 i experienced a very bad service at Pretoria Guatrain Station, when i was tagging my access card it shows invalid access when i asked one of the security guys he sent me to the window, when i get i found three guys with the same problem when i sked them what is wrong with my card, ...
I travelled on the Gautrain today - my 5th journey from OR Tambo Airport to Pretoria. I am always happy with the cleanliness, service and timekeeping. However, the schedule leaves much to be desired. I have complained before and got some lame excuse. Now this is what happens... You catch the train ...
2 weeks ago i load a monthly 35 day pass from Midrand to Park Station. Everything goes well until i have to swipe in, as soon as i tag in the card decides not to work. I go to customer service at the station and i am told the card is faulty, a card i have been using since last year. I ask what do i ...
Dear Sir/madam Please note this is my third attempt to contact you. Your emails keep bouncing back. I have contacted your headoffice and was told that the email address on the fine, does not exist, yet is being issued to the public. On the 2 July '13, I boarded a train from Sandton to Rhodesfield. ...
Good day, I am very unhappy with the service at gautrain. Last night I loaded R115 on my tag and this morning I only had R15 as a balance what is the deal with this as I am a regular user of the train, parking and on occasion the bus. I would like this to be dealt with immediately and refund my ...
I've written a report on the Gautrain website as well, but am not happy with the feedback. I need to know the logic behind charging R100 parking fee if you are a non-rail user and parked for longer than 15 minutes. My daughter took me to the Hatfield station and parked there, just to show me how ...