On the 1st of this month I saw a debit order deduction from Auto and General on my bank. I stopped the deduction and informed FNB that they did indeed not deduct my premium Surprize - the news was told. FNB transferred this insurance to Auto and General. Here is the fun part. I now have the ...
On the 27th Sept I completed an on-line and telephonic application for car insurance and received a quote confirming my insurance cover via email. However, since the 1st Oct I have not been able to confirm and activate my car insurance cover as FNB Insurance Direct has had system failure and don't ...
With the recent migration of selected insurance policies through FNB Insurance Brokers, some clients are finding themselves being handed over without permission to other insurance providers at higher premiums. Considering the above coupled with the fact that I am insured by Mutual & Federal ...
At the end of August I called the FNB Insurance call centre to cancel the home insurance portion of my policy. The consultant I spoke to advised that because the debit has already gone off my account, FNB will deduct only the difference from my account at the end of September. On the 26th September ...
I received an email that my FNB insurance broker policy would be taken over by Auto and General effective 1/10/2013, with a 110% increase in premium even though I didn't claim. I proceeded to cancel the current FNB broker policy. On the 1 /10/02013 I was debited the full premium for the FNB broker ...
I have spend close to a week to get this resolved with no luck. FNB insurance brokers have now just started ignoring any written communication and phone call are directed to A&G. After FNB moved my policy to A&G without my permission or knowledge, i finally managed to get a policy schedule ...