Having been a loyal client for over 13 years I am left totally disappointed in your services today. I am on holiday and urgently requested for the limit on my Gold Credit Card to be increased (even temporarily) by a further R2000 to meet an unexpected expense. I first spoke to Nonkululeko who stood ...
My 3rd issue in a row!!! I've been waiting for a credit card now for more than 6 weeks... pathetic!!! C'mon! Neil at Vineyard branch guided the process nicely after an employee messed up twice. Well done. Daryl at the credit department = broke the chain of FNB not being 100% pathetic! He told me ...
I applied for FNB credit card on 22 jan & was requested to send certain docs within 5days, which I did. FNB advertises receipt of credit card within 3days. Today is the 4th day. I called to follow up & was told by Leanne that the docs was received but not processed. I asked for the manger ...
On 06/10/2012 I requested cancellation of my bond for my homeloan to take my house out of the CC and reregister it on my name. After numerous email (and I already paid the attorneys who they appointed to handle the cancellation in December) this is still not done. I get no feedback from them, no ...
As a customer with numerous accounts at many banks I decided to switch all of my accounts to FNB since they've had this 'good' advertising campaign. O boy! What a huge mistake! I regret even trying and wasting my time. I tried to open an 'Easy Account' to start off with as advertised online. The ...
It is the end of the month and the branch has only 2 tellers working out of a possible 10. The queue was almost out of the door. I waited a whole 1 hour to be served. This is not the 1st time that this has happened. I have complained countless number of times to Branch manager, Paul Voges as well ...