Having been a loyal client for over 13 years I am left totally disappointed in your services today. I am on holiday and urgently requested for the limit on my Gold Credit Card to be increased (even temporarily) by a further R2000 to meet an unexpected expense. I first spoke to Nonkululeko who stood firm on the decision your system had given her, not wanting to go the extra mile. Even after asking her to explore the impeccable payment history (where hundreds of thousands have gone through this card) she remained adamant that she could not help. After my persistence she transferred me to Kornel, who without even having a look at my profile refused point blank. It didnt seem to bother her when I advised that I'll be logging a complaint. If this is the service that I have to put up from your organisation, where you cannot be flexible'and assist, kindly provide me with a settlement on my card and I will close the account on my return next week.
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