Phoned the FNB Call centre to reset my password after several attempts the call centre agent was unable to assist me as she does not even know the procedure of the banking site. she gets irritated because i do not understand what she says to me. worst service incompotent call centre. fix the ...
I applied for a business cheque card. All was approved and received a sms last week Tuesday from your couriers to say i will be contacted shortly! I ended up calling the Wednesday to ask what is going on and they took down my details and i was told card will be by me last week Friday!!! I called ...
I sent an e-mail to FNB on Thursday 28 Feb 2013 with an enquiry about their IPad offer. I received an automated response from their Premier Suite advising that I would get an answer within 24 hours. It is now Tuesday and still no response??? Maybe it is me that doesn't quite understand what 24 ...
I decided to move all my banking over from ABSA to FNB... I went to FNB Woodlands Boulevard Branch end of January 2013 to request all my existing debit orders on my ABSA savings account, to be switched over to my FNB Savings account. I handed them a copy of my ABSA bank statement with a total of 11 ...
Well yet ANOTHER week has passed with one very aggressive call from Nelly and NO closer to resolving my issues. Although yes I concede I have been contacted that does not address my issues. How does this institution run I wonder... just evade and dodge accountability, they say a fish rots from it's ...
Generally the service I receive from FNB is good so I don't understand why this time it's so pear shaped. In the beginning of February I made a purchase on Kalahari with my FNB Credit Card. I had a credit on my straight facility and I had barely used my Budget facility. As the purchase was for ...