I received a phone call today from Mr. Tshepiso regarding the upgrade of my FNB account to a platinum account. Tshepiso was very friendly and helpful. The impression I got was that he "want's" to help me, and not just rush a sales call. That is why I have been with FNB for more than 8 ...
On 3 July I sent a request to Premier banking asking that my cellphone number be removed from my profile as I am unable to update these details online and will be without telephone contact until the end of the year. With all the online / SIM card, I am trying to proactively protect my account. On 6 ...
1. Go to the bank, wait for 45 minutes. 2. Told to phone and handle my temporary loan pay back that way. 3. Two staff members when 4 desks are open. 4. Branch manager not present. 5. Branch manager manages 2 branches? How can you be hands on? 6. Rude security guard. 7. No queueing system in place. ...
I bought a Galaxy Note cellphone from FNB on 5 July 2013. I started experiencing charging problems with the phone in March 2013. The phone would indicate that it was charging although it was not connected to a charger. It was draining the battery very rapidly, with a full charge lasting less than ...
So they advertise how innovative they are and how they are supposed to be thee best bank in the world. How about they hire competent staff to handle client queries? Instead I come across an unbelievable number of incompetent, unprofessional call centre agents who never understand my query and they ...
We decided to order a tablet and i called for additional information and service. I spoke to 3 different ladies, all of whom were not very helpful and two didn't seem to know what they were talking about. One said that FNB does not have the iPad 4, the one on the website is the latest. I asked her ...