I called into the the FNB call centre and spoke to the above consultant. This lady was completely arrogant, continued to interrupt and speak above me. I myself am in the customer service industry and would be fired if I ever addresed a customer as Lydia did to me. She was of absolutely no help and ...
On the 1st July 2013 - I walked into the FNB Branch in Randburg to apply for credit card, at the point I waited for an hour and half to be attended to. Once I was attended to, the service I got was great, from T.Matona where she tolld me that my application was approved and I should receive and sms ...
My husband recently complained about not being contacted within two working days (as promised) regarding legal cover as well as the home loans department (Ref 314985). This involved our bond originator who has been struggling since July 5th with your home loans department regarding the rate which ...
Hi I am disgusted but the terrible service I got today. I urgently needed to log a payment and was getting an error which saidd contact online banking. 1stly I tried caling 8 times and each time I wolud wait for 15 minutes and not get through. I tried the next day. When I got hold og online banking ...
When i started useing my chueque card with FNB i was not getting my ebucks rewards, i called FNB they said they will back date and i will get the points from when i started using the card, said by June they will be reflection on my statement but still i dont have them.called the call centre and was ...
I Settled 2 of my loans with FNB, i was told by Randburg branch i must call the call center to get paid up letters. To date i made 7 calls and i cant seem to get such a simple request sorted out, i ask to speak to a team leader and they give me attitude, i finally speak to a team leader who ...