Pathetic admin, service and communication leading to membership being suspended before it actually started. Still awaiting correspondence that problem were resolved. No membership cards received yet. ...
I have actually had it with Fedhealth and their lack of communication with their customers! you guys have completely taken the food out of my mouth this month because of your stuff up and my banking details and now i have a R90 bouncing fee because the acc details were wrong. Then to be told on the ...
Good day I terminated my membership effective 31/12/2013 How shocked I was to find out this morning that it takes 4months to reimburse me my savings??!! Why so long and I have to send a stamped bank statement, copy of my ID-information that you should have already!! By rights this is my money, and ...
A few months ago Fedhealth sent us an email asking me to complete a form confirming my status as an unemployed minor. As this was not my status on the medical aid I queried this twice via email. Each time they did not answer my question but merely repeated the original info. When someone phoned me ...
I have a Hospital plan costing well over R1, 500 per month. Having moved our banking from FNB to ABSA twelve months ago, I instructed Fedhealth todebit our ABSA account. Every month, they continue to debit FNB and the transaction is rejected. Every month I advise them of their mistake, and I get ...
3 instructions given on 3 December. 1. Remove a beneficiary 2. Add a beneficiary 3. Upgrade from Basis to standard a month later and only 2 instructions done. The beneficiary has not been added. frustration is that the beneficiary is already a fedhealth member and only needs to be transferred, yet ...