1. Car returned to Cape Town International with a full tank of fuel - filled up at BP less than 1km from drop off. 2. Told receiving clerk that tank was full. 3. Noticed later that emailed invoice incorrectly reflected an amount for fuel usage. 4. Emailed Europcar's customer care on 8 April 2013 ...
On 18 April I booked a car online, to collect at 11pm and return at 9pm the following day at OR Tambo. My flight was delayed and I called Europcar's customer care to notify them. I was told the car would be there when I landed at midnight. Upon arriving I was told the car was given to someone else. ...
I hired a vehicle at Cape Town International which was returned on 12 April. We checked the returned vehicle together with the Inspector and agreed there is no problem with the vehicle. The invoice was completed the same day and the excess deposit also refunded immediately, service that actually ...
On 28 March 2013, I rented a vehicle via the internet site and paid my deposit online as requested. I received a quote with a reservation number. On 29 March, I went to the collection branch, in Benoni, as indicated on the resevation. Thinking they were late to open, I waited for almost an hour. ...
ON 5 APRIL 2013 MY CAR BROKE DOWN. I WAS SUPPOSE TO GET MY RENTAL CAR BUT BECAUSE OF BAD COMUNICATION BETWEEN EUROPCAR AND MY INSURANCE I ONLY RECEIVED MY RENTAL ON THE 7TH LEAVING ME WITHOUT A CAR FOR ALMOST 2 DAYS. I PAID A FUEL DEPOSIT TO THE DRIVER WHO DELIVERED THE RENTAL CAR TO ME. I RETURNED ...
Europcar claimed we did over 2000km in the car, we were lucky if we did 200km. This was impossible, they billed me for doing those KM, upon informing them of the error they said they would refund me as they had already deducted the amount from my credit card. That was 5 days back, each time I phone ...